FAQs

- We ship all orders for FREE worldwide.

- All items are pre ordered and will take 2-3 weeks to arrive at your door steps.

- All items are handmade by local artists and they're all unique.

- We do not offer tracking on regular orders, if you'd like to track your orders, please contact us at hello@urbanoasisth.com to make arrangements upon ordering.

- We do not offer refunds, but we would be happy to provide full store credits or exchanges if the items are defective. 

- If you have any other questions, please feel free to send us a message at hello@urbanoasisth.com